Experience - Jack Wetherhold

Where I’ve Worked and Learned

Manage client relationships from project inception through launch and ongoing support.
Design and build custom websites tailored to each client’s target audience, prioritizing UX and easy of navigation.
Administer end-to-end project timelines and delivered sites on schedule.
Configure domain registration and SSL certificates for secure, front-page deployment.
Implement SEO best practices to improve search engine visibility and ranking which results in higher site traffic on client sites.

Perform updates regarding the club’s website including upcoming events, past event speakers, photo galleries, etc.
Managed and edited website content which includes information about past events and blog posts.
Collaborated with club leadership to improve website structure, navigation, and overall user experience.
Performed routine maintenance such as updating plugins to achieve optimal browsing for thousands of visitors.

Build and ship Dell laptops, desktops, and surfaces to exact corporate specifications using Microsoft PowerShell, Autopilot, Azure and Intune.
Manage organization unit placements and user passwords through the use of Microsoft Active Directory.
Maintain professional and effective communication with end users regarding troubleshooting and refresh project status.

Assisted with IT support operations for the PA Dept. of Human Services, providing technical assistance to staff within the Commonwealth’s Health and Human Services Department through ServiceNow and Microsoft Active Directory.
Troubleshot and resolved hardware and software issues on HP workstations and Microsoft Office 365 applications.
Supported end users by guiding them through troubleshooting steps and providing clear technical explanations.

Aiding the IT hardware infrastructure transition of Fulton Financial Corporation acquiring Republic First Bancorp.
Utilized Microsoft Autopilot and BIOS settings to correctly set up and image devices for deployment to various branch locations.

Pre-provisioned Lenovo Windows laptops via Windows Autopilot for deployment in part of corporation’s refresh project.
Assigned and updated assets within ServiceNow for end-users within the corporation.
Assisted with tracking and monitoring of company devices and peripherals.
Shipped assets nationwide using UPS Worldship.

Deployed imaged laptops and desktops through Ivanti provisioning software and Microsoft Active Directory.
Set up mobile devices through mobile device management system.
Recorded and audited assets withing ServiceNow.
Supported end users through device repair, replacement, and fulfillment.